Last revised June 24, 2014
HeritageCookbook.com believes that your personal information deserves protection. You can visit our site without joining or providing any personal information. You will only need to join if you wish to use our services. The personal information requested is necessary for us to understand your needs and respond to them promptly.
1. Personal information that we collect
Personal information is information about an identifiable individual, such as your name, address, your telephone number or email address (“personal information”). We collect personal information when you voluntarily provide it through our Site, or when you provide it to us through other means. For example, Heritage collects personal information when you:
a: Register an account on the Site
b: Place an order
c: Subscribe to a mailing list/request a newsletter (including any promotional offers from third parties made through our newsletter)
d: Contact us
e: Agree to share your recipes with Heritage and our community of fans
f: Otherwise provide us with personal information.
The personal information we may collect may include: your full name; contact information, such as your address, telephone number, or e-mail address; your payment information if you choose to place an order with us (note that Heritage uses a third party to process credit card transactions); any photographs you choose to submit to us; and any other personal information that you voluntarily choose to submit to us.
2. How we use personal information
- Registration information.
Registration provides you with access to the services we provide including the cookbook building tool and helps us provide you with a quick and simple checkout experience. You can also receive for special promotions and other benefits, such as new product introductions and special events. When registering to be a member on the Site, we require certain information in order to make your experience on our Site the best it can be.
- Placing an order.
When placing an order, whether as a registered member or as a contributor invited to submit recipes to an account holders book, we require certain information to process your order and for internal purposes, such as your full name, billing and shipping address, telephone number and email address. We will also require credit card information. Note that Heritage uses a third party to process credit card transactions. Also note that Heritage uses a third party to print all books. No credit card information is stored on our Site or with our printer.
- Joining a mailing list.
If you request to join our mailing list, we will take your name, email address and mailing address. Once we have collected this information, you will receive our email alerts, informing you of news and special offers. You can remove yourself from the email list at any point by emailing firstname.lastname@example.org or clicking “unsubscribe” from the emails sent to you.
- Contacting us.
If you contact us with a question or comment about our products or Site, we may require certain information so that we can help you, such as your name, email address or phone number.
- Sharing your recipes:
Heritage offers its members the opportunity to share their recipes. If you choose to share your recipes, those recipes will be published on our recipe tab on the Site and are available to the general public. Recipes may be shared with the name of the person who submitted them, along with any story they choose to submit with their recipe. Heritage reserves the right to select and photograph some of these recipes shared by members in order to post the photographs on the Site and to share them via social media outlets including but not restricted to Pinterest, Google plus, Facebook and Twitter. If you do not want to have your recipe, name, and story shared in this manner, please do not choose to share your recipe.
We may also use your personal information to investigate security breaches or cooperate with government authorities pursuant to a legal matter.
Personal information collected online may also be combined with information you have provided to Heritage through other sources such as over the telephone.
3. When we share personal information:
From time to time we engage unaffiliated third parties and their affiliates, agents and subcontractors (“Service Providers“) to perform certain technological or administrative services for us. For example, a Service Provider may be asked to perform credit card processing services, to fulfill shipment of products, or administer a contest. We also may use a Service Provider to host and administer one or more of our Sites, process and store data, and fulfill similar technology-related functions on our behalf. In these circumstances, the personal information that the Service Provider receives is limited to only the personal information held by us that they need in order to render their service to us. The companies that are provided with the personal information are first required to sign an agreement that obligates them to keep the information confidential and secure and prohibits them from using it for unauthorized purposes.
We also may engage Service Providers to provide us with cloud computing services. Cloud computing is the provision of network-based services, located on remote computers, that allow individuals and businesses to use software and hardware operated by third parties. Examples of these services include online file storage, webmail and online business applications. Service Providers have policies and processes in place to help ensure that the confidentiality of information in their care is properly safeguarded at all times.
You acknowledge that if Service Providers are located in the United States or the European Union, your personal information may be processed and stored in the United States or the European Union and the governments, courts or law enforcement or regulatory agencies of the United States or the European Union may be able to obtain disclosure of your personal information through a lawful order made where the information is located.
We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party. We may also disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.
4. Non-personal information that we collect.
6. Embedded pixels.
Heritage may also use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Site, as opposed to aggregate hits, and to identify the pages viewed.
Heritage is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures, including organizational, technological, and physical measures to help protect your personal information from unauthorized access, use, or disclosure.
Heritage has implemented industry-standard electronic means of protecting your personal information. We store personal information behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers, and we have implemented technology to detect intrusions. We also require you to enter a password to access your account information. In addition, Heritage protects your personal information from unauthorized physical access by storing your personal information in a controlled facility.
Personal information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. Personal information we collect is maintained with the source of the information in North Virginia, USA.
Even though Heritage has taken significant steps to ensure that your personal information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that we cannot fully eliminate security risks associated with personal information.
We retain personal information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements. We destroy personal information when it is no longer needed for the purposes for which it was collected.
8. Access and Rectification
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to Heritage and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.
9. Parental Permission
We encourage parents to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Web site.
10. How to Contact Us
• access personal information that you have already provided to us so that you can correct or update it, or request that it be deleted;
• request the deletion of personal information regarding your minor child; or
Please advise us by contacting our Privacy Officer by writing to Heritage Cookbook c/o Ring Anderson Inc, PO Box 97002 Roncesvalles, Toronto, Ontario M6R 3L0. You may also email us at email@example.com
You retain all rights to your recipes and they are not shared with anyone unless you want to share them! (there is a box to click IF you want th share).
I cannot re-access my cookbook.
I signed up this weekend and entered several recipes into my cookbook. When I went back to continue working, I was unable to login. I don’t believe I entered an incorrect username or password when I signed up.
Have you tried asking for a new password? The log in is also case sensitive… Send me an e-mail if you still can’t get it!
We would like to personalize our cookbook cover but would like to change the type and size of font. Is there a way to do that? Thank you
Send me an e-mail at firstname.lastname@example.org and I can see if i can help you.